Jessica Lopez
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About me

Jessica Lopez, Creative Director & Strategist

I am a creative leader with over 20 years of experience in design, art direction, team building, mentorship, strategy and creative direction. Beyond listing all the fancy stuff I can do, I care about the people and brands that I work with. I’ve worked in fashion, CPG, retail, and SaaS and have talked to every audience imaginable. The common thread that ties all these folks together is that they are
humans with a problem they need help solving. Kicking off a project, getting to the core of the problem, finding solutions, and collaborating with teams to push creative, effective campaigns out into the world is so profoundly gratifying because we’re connecting the dots and helping people. The cherry on top? They make companies money and make people feel good. 

A portrait of Jessica Lopez

My Work

Zappos Running

A vertical rebranding that blew away KPIs

After a major re-org, Zappos tasked me with revamping their co-op marketing program to drive revenue, brand spend, and sentiment in Performance and Outdoor verticals. I led creative direction for Zappos Running and Outdoor Experiences, launching a 360 campaign in 45 days without a roadmap. I focused on establishing consistent branding in an environment without guidelines and aligning large cross-functional teams.

Through brand interviews, trend analysis, and cross-team collaboration, I created campaigns such as the successful “How to Run with Big Boobs” video for Brooks, which drove strong engagement and product sell-through. Partnering with an external agency, I developed inclusive, scalable brand identities that elevated performance marketing and set new creative standards.

But... how did it do?

Drumroll please....

The advantage of working with an in-house brand team is that ROI is top-of-mind. Yes, awards are nice, but if the campaign didn’t perform its most basic requirement - making sales - then the agency you hired can stare at its trophy case while millions of your dollars walked out the door. The creative team delivered several impressive stats. Products featured in the campaign experienced an average ~50% increase in sell thru and ~65% increase in GOUs. Campaign emails experienced a 7% increase in CTRs and a 16% increase in conversion rate. There was a 12% increase in cross-category shopping above the site average and a 135% increase in paid social conversion during the campaign.

Zappos Outdoor

A whole new look for a top marketing vertical

The second phase of the year-long campaign focused on Zappos Outdoor, where we applied critical learnings from the Running Experience to maximize performance across platforms. The Outdoor campaign introduced a fresh style guide across the site and social. We collaborated with underrepresented voices, including Paralympic athletes, to create authentic, purpose-driven content like our story on "plogging." One of the highlights was a give-back component, where influencers received funds to donate to causes they care about, such as Amanda, a Down Syndrome advocate, who supported Healing Reins.

The campaign embodied the “Zappiness” of the Zappos brand—warm, happy, and quirky. Brands loved it, with some partners stating this was their favorite Zappos campaign in over 15 years. Despite challenges like pandemic-related logistics delays, the campaign hit all internal goals for the Branded Partnerships program and set a strong foundation for future initiatives and raised the bar for campaign content across Zappos.

Now show me the good stuff

Gird your loins...

We spent the first half of the year diving into the data from the Running campaign and using those insights to inform an updated strategy for the outdoor campaign. The results were impressive: a ~50% increase in sell-through of featured products, a 20% YoY increase in co-op brand spend, and elevated brand sentiment. Our brand partner, Adidas, had a 689% increase in sell-through for products featured in the campaign, and our marketing partners said that these Zappos’ campaigns are the, “best content created globally' and are very excited to continue investing dollars in 22! To say it was a rave review is an understatement."

Webflow

Creative Direction for Annual Conference

I led the creative direction for Webflow Conf, creating a bold, dynamic identity that captured Webflow’s innovative spirit. Our goal was to engage a creative audience while appealing to enterprise clients. We built a flexible brand system that highlighted the platform’s versatility, from college portfolios to major brands like Orange Theory.

Collaborating with internal teams and external vendors, we developed a scalable system that worked across all platforms, including motion graphics, swag, and social media. The result was a visually striking, cohesive brand experience that resonated with Webflow’s diverse community.

See more of the project on Behance

Ok, ok, but give me the stats...

Under my creative direction, Webflow Conf 2022 achieved outstanding engagement, attracting over 18,000 participants and generating 53 million impressions across social media. The vibrant branding and immersive experience resonated deeply, leading to a 66% increase in hashtag usage compared to previous years. Our focus on collaboration and innovation not only elevated the event's profile but also strengthened community connections, positioning Webflow as a leader in the digital design space. This successful outcome reflects our commitment to creating memorable experiences that drive brand loyalty and engagement.

Speaking
OF

Sometimes people ask me to say stuff

What do I like to talk about?

Sustainability, equity, diversity, career development, trends, design, pop culture, corporate responsibility, marketing, retail... and just about anything else related to being a creative.

 I’ve mentored creatives on and off ADPlist. Helping to cultivate a more diverse pipeline in tech and beyond is deeply important to me. I’ve also spoken to student groups looking to break into the industry. 


The great Cindy Gallop once shared, “A principle isn’t a principle until it costs you money.” The shape this ethos has taken in my career has ranged from fighting for diversity in casting campaigns, advocating for underrepresented groups in the workplace, having uncomfortable conversations about biases, and generally sticking my neck out when it’s the right thing to do, even when it’s the hard thing to do. Why? Because I believe in creativity that cares.